Contents
Information We Collect
We collect the following types of information when you visit our website, make a purchase, or engage with us online:
Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party providers)
Non-Personal Information
- IP address
- Browser type
- Device information
- Website activity and usage data (via cookies and analytics tools)
How We Use Your Information
We may use your information to:
- Process transactions and fulfill orders
- Send marketing emails, offers, or newsletters (only if opted in)
- Improve our website and customer experience
- Analyze usage trends through website analytics
- Comply with applicable laws and regulatory obligations
Sharing Your Information
We do not sell your personal information. We may share information with trusted third-party service providers, including:
- Payment processors for secure transactions
- Email marketing platforms to send updates and promotions
- Analytics providers to improve website performance
- Legal authorities if required by law or to protect our rights
All partners are required to maintain the confidentiality and security of your data and are only permitted to use it for the services we've contracted them for.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Analyze site traffic and usage behavior
- Remember your preferences
- Customize content and advertising
You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain site functionalities.
Do Not Track: At this time, we do not respond to "Do Not Track" browser signals.
Your Rights & Choices
You have the right to:
To exercise these rights, contact us using the information in Section 10.
Data Retention & Security
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
We implement technical and organizational safeguards, including encryption, secure servers, and limited-access systems, to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.
Third-Party Links
Our website may contain links to external websites or services not operated by us. We are not responsible for the privacy practices of those third parties and encourage you to review their policies before sharing any personal information.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected information from a child under 13, we will delete it immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. We encourage you to review this policy periodically to stay informed of how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your data rights, please reach out:
Use of AI & Automated Technologies
We use artificial intelligence tools, automated systems, and digital assistants to help operate our website, communicate with customers, and deliver certain services. These tools may include AI-powered phone systems, chat features, text messaging platforms, automated scheduling, quoting tools, and email responses.
A. Types of AI Interactions
When you engage with our services, you may interact with AI systems that assist with:
- Customer service conversations
- Phone calls or voicemail responses
- Text message follow-ups
- Appointment setting and reminders
- Quote generation or project-related information
- Website chat or virtual assistants
These systems may use automated decision-making processes to provide quick responses based on the information you share.
B. Information Collected Through AI
AI tools may collect and process:
- Voice recordings and transcriptions
- Chat logs or message history
- Inquiry details you provide (project type, location, timeline, etc.)
- Metadata such as timestamps or interaction history
This data is used solely to operate our services, improve accuracy, and enhance customer support.
C. How AI Data Is Used
We may use AI-generated or AI-assisted data to respond to questions or requests, automate scheduling or follow-up communication, improve customer experience, and train, monitor, and enhance system performance. We do not use AI for automated credit decisions or any legally significant automated profiling.
D. Third-Party AI Service Providers
Some AI features are powered by trusted partners. These providers may process your data on our behalf. All partners are required to follow strict confidentiality and security protocols and may only use your data to provide contracted services. We do not sell or share your AI-related data with third-party advertisers.
E. Opting Out of AI-Generated Communications
You may opt out of automated SMS messages at any time by replying STOP. You may request that we limit or disable AI-generated communications by contacting us using the information below. Please note that opting out of automated communications may affect our ability to respond quickly or schedule services.
F. Accuracy & Limitations
AI tools may occasionally produce incorrect or incomplete information. You should verify important details before relying on them. We are not liable for errors or omissions resulting from AI-generated output.
Data Privacy Contact
SaddleBrooke Life
1025 W Grizzly Drive
De Kalb, TX 75559